EXCHANGE:

If you would like to exchange the product to a size bigger or smaller, here is how that will work:

  • Write a mail to customersupport@yellowsoles.com requesting exchange.
  • Mention the order id and customer details on the mail. Also mention the new size you needed.
  • We will arrange a pick up for the order in 5 – 7 business days.
  • Our courier partner will make two attempts maximum to collect the pick up, if the attempts are unsuccessful then you would have to ship the order on your own to the address mentioned here – Arihant Panache, (Flat no 601) No 478 Poonamallee high road, Arihant Panache, Arumbakkam, Chennai – 600106
  • After the product is picked up from you or you have shipped it to us, it will be returned to the warehouse where it will be checked for damages. Once the warehouse deems the product to have not been tampered with, the exchange process will be initiated.
  • The changed sized product will be delivered to you in 5 working days.
  • In case the new size is not available, then you will have to follow the return/refund process.
  • Note that the product can be exchanged only in case of a size change.

RETURN :

If you would like to return the product you have purchased, here is how that will work:

  • Write a mail to customersupport@yellowsoles.com requesting return.
  • Mention the order id and customer details on the mail. Also mention the reason for return.
  • We will arrange a pick up of the order in 5 – 7 business days.
  • Our courier partner will make two attempts maximum to collect the pick up, if the attempts are unsuccessful then you would have to ship the order on your own to the address mentioned here – Arihant Panache, (Flat no 601) No 478 Poonamallee high road, Arihant Panache, Arumbakkam, Chennai – 600106
  • After the product is picked up from you or you have shipped it to us, it will be returned to the warehouse where it will be checked for damages. Once the warehouse deems the product to have not been tampered with, the return process is completed.
  • Yellowsoles.com reserves the right to refuse the return of a product if it is found to have been tampered with.

REFUND:

Here are the steps you need to follow for the refund process:

  • Once the warehouse has received the product and the order has been thoroughly checked, we will initiate the refund process.
  • It is mandatory to have a Yellowsoles account for the refund amount to reflect in your account wallet.
  • Refund process generally takes 5 working days.
  • In case the mode of payment is COD, note that the additional COD charges applicable (Rs 50/-) won’t be refunded.
  • Once the refund amount has been put into your wallet, you can use this amount to purchase any product on our site.
  • In case yellowsoles.com has found the returned product damaged or tampered with, they reserve the right to reject refunding the amount.

Please note: As a company policy we do not provide refund on any product sold. Once our products are sold they can be exchanged for a replacement or for store credit.

The refund/exchange process should be initiated in less than 7 days from the time the product has been delivered.