Yellowsoles.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.
Once the order has been made, you will receive a mail from us, with the confirmation of the order and the delivery address to which the order will be dispatched.
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Yellowsoles.com. To check the status of your orders, log into your account and click on “Track your order”. Provide the Order number and e mail id to know the status of the order.
Our endeavour is to make the products reach you within 5 -7 business days from receipt of order and payment all depending on the address for delivery.
Goods will need to be signed for upon delivery. We will take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
Yellowsoles.com provides free delivery on orders that are paid online(credit card, debit card and likes). There is an additional Rs 50/- charged on all orders that choose the CASH ON DELIVERY mode. Please note, the COD charges are non refundable. Shipping and handling rates, if any, may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.